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We offer a full repairs service for any item sold by us. If you have managed to lose a stone or have broken an item of jewellery we can repair it even if we have discontinued it from our range.
How do I have an item repaired or resized
To have an item repaired or resized we ask that you send it to us by special delivery for an inspection. One of our highly skilled craftsmen will inspect the item and establish the best way to repair or resize it. Upon inspection they will contact you with an exact price for the work.
Rhodium / Platinum Replating Service
If you have an item where the gold, silver or platinum plate has worn off we offer a full replating and guilding service. If you also wish to have an item changed from a silver to gold finish or from gold to platinum we can do it.
New butterfly backs
If you have lost a butterfly back for your earrings we can supply them in a rhodium plated sterling silver they are £3 a pair and are sent with free standard postage. Just send us a postal order or cheque made payable to iLuvm and we will send you a pair by return post. Please do not use the universal foam filled backs they can damage the delicate posts our earrings have and weaken gold and platinum.
Replacement Snake Chains
The nature of snake chains is that they can kink and sometimes break. If you require a replacement we sell these at a competitive rate of:
Where do I send my repair to?
Please send to us including all requirements, an initial cheque for £5-50 to cover return post our craftsman will ring you for payment for any work required before they start. Please make sure you enclose the following items:
How long will my repair ?
The repair can take up to 28 days depending on if we send it back to the factory that made it, if we require any stones or metal to be ordered for the works to be done and also depends on how busy we are. Naturally Christmas, Valentines and also the wedding season can mean our craftsmen are very busy. If you need a progress report at any time please email us email@example.com or ring 01708 402581 for an update at any time. If the repair is needed for a special event please let us know so we can do our best to get it done in time.
Where do I send my repair?
Please send it to our head office.